ICT is all about transforming the existing government organizations to provide more convenient and efficient services to citizens. The growing functionality, low cost, and scalability of ICT services makes it a highly adaptable tool for all levels of government. In the following lines we are going to find out the connection between good governance and ICT services, and the ways in which government organizations can be more efficient and effective in delivering results to their
Quality of Service
With the proper ICT system in place, citizens find it easy to submit reports on problems they are facing with a particular public service delivery. This can be made possible throughout different sectors of governance, such as, education, healthcare, justice and infrastructure. With the right tools for communication in place, government organizations are able to streamline their communication, ensuring that they are able to provide better service quality to the people by solving their problems efficiently. ICT is a crucial component of the government because whenever the government services of a nation break down it is the people, and ultimately the government who suffer.
ICT systems are being used by the government of Afghanistan to deliver crucial public services at the locations that are convenient to the citizens. By using specifically designed ICT applications, governments are better able to provide the necessary services to people at a district, state and central government level, ensuring that people are able to get the services they need right at their door steps.